Code of Practice

Last updated: 23 January 2023

Our insurance partners are subscribers to the General Insurance Code of Practice.

The General Insurance Code of Practice

The General Insurance Code of Practice (The Code) has been designed to raise the customer service standards in the Australian insurance industry and protects the rights of policyholders. It’s the general insurance industry’s promise to be open, fair and honest in the way it deals with all its customers.The objectives of the Code are to:promote better, more informed relations between insurers and their customersimprove consumer confidence in general insurance insurance industry provide better mechanisms for the resolution of complaints and disputes between insurers and their customers commit insurers and the professional they rely upon to higher standards of customer serviceupcover proudly supports the Code.A copy of the General Insurance Code of Practice can be obtained from www.codeofpractice.com.au (edited)

The General Insurance Code of Practice

The General Insurance Code of Practice (The Code) has been designed to raise the customer service standards in the Australian insurance industry and protects the rights of policyholders. It’s the general insurance industry’s promise to be open, fair and honest in the way it deals with all its customers.

The objectives of the Code are to:

.A copy of the General Insurance Code of Practice can be obtained from www.codeofpractice.com.au (edited)
  • promote better, more informed relations between insurers and their customers.
  • improve consumer confidence in general insurance insurance industry provide better mechanisms for the resolution of complaints and disputes between insurers and their customers.
  • commit insurers and the professional they rely upon to higher standards of customer service

upcover proudly supports the Code

A copy of the General Insurance Code of Practice can be obtained from www.codeofpractice.com.au

upcover Pty Ltd ABN 17 628 197 437 (“upcover”) is Corporate Authorised Representative (CAR 1299211) of Experience Insurance Services Pty Ltd (AFSL 539078).
upcover is a Corporate Authorised Distributor and has entered into an arrangement with Armada Underwriting Pty Ltd ABN 84 000 989 131 AFSL 237402 (“Armada”) and Mercurien Insurance Pty Ltd ABN 68 150 845 177,  AFSL No 480284 (“Mercurien”). upcover markets insurance products and services on behalf of Armada and Mercurien respectively. Cover is subject to the terms, conditions, limits and exclusions of the Policy. All insurance is underwritten by Professional Risk Underwriting Pty Ltd  ABN 80 103 953 073 AFSL 308076 (“ProRisk”) under an authority to bind cover on behalf of Swiss Re International SE, Australia Branch ABN 38 138 873 211 (“Swiss Re”) or Mercurien on binding authority from HDI Global Specialty SE - Australia (ABN 58 129 395 544) (HDI Global Specialty). Armada, ProRisk, Mercurien and upcover and their employees act as agents of Swiss Re and HDI Global Speciality, not as your agent. Neither ProRisk, Armada, Mercurien or upcover act on your behalf when distributing the insurance products and services and any advice provided is general advice only and does not consider your objectives, financial situation or needs.
Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available and consider whether it's appropriate before making any decisions about whether to buy a product.
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